About Heartland Hospice Madison
Hospice overview and quality summary
Heartland Hospice Madison is a for-profit hospice care provider in Madison, WI, serving patients and families in Dane County and the surrounding area. Medicare certified since 2011, Heartland Hospice Madison has provided 15 years of end-of-life and palliative care to the community.
Heartland Hospice Madison serves an average of 68 patients per day, covering 76 ZIP codes across its service area. 26% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Heartland Hospice Madison a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 1 physicians are affiliated with this hospice.
When choosing hospice care in Madison, WI, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Heartland Hospice Madison has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Madison, WI compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
93% of caregivers gave Heartland Hospice Madison a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
89% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
66% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
80% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
74% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
66% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
83% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
83% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
95.1%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.3%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
95.8%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
97.9%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
95.5%
Natl: 97.4%
Composite Process Score
Composite measure of all hospice care process quality measures
93.7%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Heartland Hospice Madison's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
73.7% of Heartland Hospice Madison's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
94.7%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
10.5
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
8%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
73.7%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
2.9%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
40%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
11.4%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
1.4%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$25,946
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Heartland Hospice Madison's patient population is primarily composed of individuals with cardiovascular disease (26%), followed by dementia (26%), stroke (16%), cancer (15%), other conditions (14%).
Care Settings
Where hospice care is delivered
Heartland Hospice Madison delivers 26% of its care in patients' homes, with 61% in assisted living settings, 11% in nursing facility settings, 2% in skilled nursing settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 68 patients per day.
Assisted Living
Patient's Home
Nursing Facility
Skilled Nursing
Doctors at Heartland Hospice Madison
1 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Heartland Hospice Madison
What is the CMS rating for Heartland Hospice Madison?
Heartland Hospice Madison has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Heartland Hospice Madison primarily treat?
Heartland Hospice Madison's patient population includes cardiovascular disease (26%), dementia (26%), stroke (16%), cancer (15%), other conditions (14%). This reflects the hospice's experience managing these conditions.
Where does Heartland Hospice Madison provide care?
Heartland Hospice Madison provides care in assisted living (61%), patient's home (26%), nursing facility (11%), skilled nursing (2%).
How large is Heartland Hospice Madison?
Heartland Hospice Madison serves an average of 68 patients per day and covers 76 ZIP codes in its service area.
How many doctors are affiliated with Heartland Hospice Madison?
1 physicians are affiliated with Heartland Hospice Madison.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·