About Haven Hospice
Hospice overview and quality summary
Haven Hospice is a for-profit hospice care provider in Safford, AZ, serving patients and families in Graham County and the surrounding area. Medicare certified since 2017, Haven Hospice has provided 9 years of end-of-life and palliative care to the community.
Haven Hospice serves an average of 31 patients per day, covering 16 ZIP codes across its service area. 79% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Haven Hospice has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 8 out of 10, a composite measure of care quality and efficiency. 1 physicians are affiliated with this hospice.
When choosing hospice care in Safford, AZ, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Haven Hospice has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Haven Hospice among the higher-rated hospice providers serving families in Safford, AZ.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
92% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
93% of caregivers gave Haven Hospice a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
81% of caregivers gave Haven Hospice a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
86% of caregivers gave Haven Hospice a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
79% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
84% of caregivers gave Haven Hospice a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
86% of caregivers gave Haven Hospice a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
89% of caregivers gave Haven Hospice a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
96.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
86.2%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
96.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
93.9%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
96.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
80.2%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Haven Hospice's Hospice Care Index (HCI) score is 8 out of 10, below the national average of 8.8. The HCI evaluates hospices on nursing visit continuity, care transitions, spending efficiency, and presence in the final days.
71.2% of Haven Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
99%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
8.7
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
5.8%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
71.2%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
0%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
70.3%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
0%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$17,150
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Haven Hospice's patient population is primarily composed of individuals with dementia (36%), followed by other conditions (29%), cancer (13%), cardiovascular disease (12%), respiratory disease (9%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Haven Hospice delivers 79% of its care in patients' homes, with 12% in assisted living settings, 9% in skilled nursing settings. The hospice serves an average of 31 patients per day.
Patient's Home
Assisted Living
Skilled Nursing
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Haven Hospice
What is the CMS rating for Haven Hospice?
Haven Hospice has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Haven Hospice primarily treat?
Haven Hospice's patient population includes dementia (36%), other conditions (29%), cancer (13%), cardiovascular disease (12%), respiratory disease (9%). This reflects the hospice's experience managing these conditions.
Where does Haven Hospice provide care?
Haven Hospice provides care in patient's home (79%), assisted living (12%), skilled nursing (9%).
How large is Haven Hospice?
Haven Hospice serves an average of 31 patients per day and covers 16 ZIP codes in its service area.
How many doctors are affiliated with Haven Hospice?
1 physicians are affiliated with Haven Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·