About Haven Health
Hospice overview and quality summary
Haven Health is a for-profit hospice care provider in Signal Hill, CA, serving patients and families in Los Angeles County and the surrounding area. Medicare certified since 2013, Haven Health has provided 13 years of end-of-life and palliative care to the community.
Haven Health serves an average of 144 patients per day, covering 217 ZIP codes across its service area. 72% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Haven Health holds a 1-star CMS rating based on caregiver surveys. Families are encouraged to review the detailed quality measures below. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 2 physicians are affiliated with this hospice.
When choosing hospice care in Signal Hill, CA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Poor
CMS CAHPS Hospice Star Rating
Haven Health has received a 1-star quality rating from CMS, based on caregiver survey results. Families in Signal Hill, CA considering this hospice should review the detailed survey results below and discuss quality measures with the care team.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
82% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
82% of caregivers gave a top rating for treated with respect, below the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
59% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
66% of caregivers gave a top rating for team communication, below the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
49% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
70% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
67% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
66% of caregivers gave a top rating for would recommend, below the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.9%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.7%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.9%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.6%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
99.4%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Haven Health's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
7.1% of Haven Health's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
91.3%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
10.3
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
11.4%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
75.6%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
12.2%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
38.1%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
9.2%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
2.6%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.8%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$21,516
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Haven Health's patient population is primarily composed of individuals with cardiovascular disease (33%), followed by dementia (28%), cancer (20%), other conditions (10%), respiratory disease (7%), stroke (5%). Heart failure is one of the leading diagnoses for hospice admission nationwide, and a high proportion of cardiac patients is typical of most hospice programs.
Care Settings
Where hospice care is delivered
Haven Health delivers 72% of its care in patients' homes, with 14% in skilled nursing settings, 12% in assisted living settings, 1% in nursing facility settings. The hospice serves an average of 144 patients per day.
Patient's Home
Skilled Nursing
Assisted Living
Nursing Facility
Doctors at Haven Health
2 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Haven Health
What is the CMS rating for Haven Health?
Haven Health has a 1-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Haven Health primarily treat?
Haven Health's patient population includes cardiovascular disease (33%), dementia (28%), cancer (20%), other conditions (10%), respiratory disease (7%), stroke (5%). This reflects the hospice's experience managing these conditions.
Where does Haven Health provide care?
Haven Health provides care in patient's home (72%), skilled nursing (14%), assisted living (12%), nursing facility (1%).
How large is Haven Health?
Haven Health serves an average of 144 patients per day and covers 217 ZIP codes in its service area.
How many doctors are affiliated with Haven Health?
2 physicians are affiliated with Haven Health.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·