About Gentiva Hoover
Hospice overview and quality summary
Gentiva Hoover is a for-profit hospice care provider in Birmingham, AL, serving patients and families in Jefferson County and the surrounding area. Medicare certified since 2008, Gentiva Hoover has provided 18 years of end-of-life and palliative care to the community.
Gentiva Hoover serves an average of 536 patients per day, covering 206 ZIP codes across its service area. 81% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Gentiva Hoover a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 12 physicians are affiliated with this hospice.
When choosing hospice care in Birmingham, AL, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Gentiva Hoover has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Birmingham, AL compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
86% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
90% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
76% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
82% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
77% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
74% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
76% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
82% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
98.9%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
99.6%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.1%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.5%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
98.6%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
97.2%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Gentiva Hoover's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
62.0% of Gentiva Hoover's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
93%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
10.8
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
5.4%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
45.8%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
4.7%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
45.5%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
13.9%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
4.2%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.2%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$20,659
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Gentiva Hoover's patient population is primarily composed of individuals with cardiovascular disease (38%), followed by cancer (15%), respiratory disease (15%), stroke (15%), dementia (11%), other conditions (9%). Heart failure is one of the leading diagnoses for hospice admission nationwide, and a high proportion of cardiac patients is typical of most hospice programs.
Care Settings
Where hospice care is delivered
Gentiva Hoover delivers 81% of its care in patients' homes, with 13% in skilled nursing settings, 5% in assisted living settings, 1% in nursing facility settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 536 patients per day.
Patient's Home
Skilled Nursing
Assisted Living
Nursing Facility
Doctors at Gentiva Hoover
12 affiliated physicians
Dr. Mohammad Irfan, MD
Family Practice
Dr. Joel Bolen, MD
Internal Medicine
Dr. Glenn Yates, MD
Internal Medicine
Dr. Brian Flanagan, MD
Pulmonary Disease
Dr. Mohammad Ibrahim, DO
Family Practice
Dr. Cherrie Herrera, MD
Internal Medicine
Dr. Igor Bidikov, MD
Internal Medicine
Dr. James Moss, MD
Internal Medicine
Dr. Raghu Mukkamala, MD
Internal Medicine
Dr. Lefferage Robbins, MD
Family Practice
Dr. Mohammed Shubair, MD
Pulmonary Disease
Dr. Woodrow Herring, MD
Family Practice
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Gentiva Hoover
What is the CMS rating for Gentiva Hoover?
Gentiva Hoover has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Gentiva Hoover primarily treat?
Gentiva Hoover's patient population includes cardiovascular disease (38%), cancer (15%), respiratory disease (15%), stroke (15%), dementia (11%), other conditions (9%). This reflects the hospice's experience managing these conditions.
Where does Gentiva Hoover provide care?
Gentiva Hoover provides care in patient's home (81%), skilled nursing (13%), assisted living (5%), nursing facility (1%).
How large is Gentiva Hoover?
Gentiva Hoover serves an average of 536 patients per day and covers 206 ZIP codes in its service area.
How many doctors are affiliated with Gentiva Hoover?
12 physicians are affiliated with Gentiva Hoover.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·