About Gentiva
Hospice overview and quality summary
Gentiva is a for-profit hospice care provider in Dallas, TX, serving patients and families in Dallas County and the surrounding area. Medicare certified since 1988, Gentiva has provided 38 years of end-of-life and palliative care to the community.
Gentiva serves an average of 47 patients per day, covering 84 ZIP codes across its service area. 53% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 3 physicians are affiliated with this hospice.
When choosing hospice care in Dallas, TX, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
92% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
86% of caregivers gave a top rating for treated with respect, below the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
65% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
78% of caregivers gave a top rating for team communication, below the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
64% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
73% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
78% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
81% of caregivers gave a top rating for would recommend, below the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
100.0%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Gentiva's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
52.9% of Gentiva's patients received visits from the hospice team in their final days of life, consistent with the national average of 47.9%. Presence during the final days reflects the hospice's commitment to supporting families when it matters most.
Visits Near Death
Patients with visits in last 3 days of life
92.9%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
10.9
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
4.9%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
38.8%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
2.8%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
44.4%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
36.1%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
2.8%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.4%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$23,388
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Gentiva's patient population is primarily composed of individuals with dementia (35%), followed by cancer (27%), respiratory disease (14%), cardiovascular disease (9%), other conditions (8%), stroke (6%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Gentiva delivers 53% of its care in patients' homes, with 38% in assisted living settings, 6% in nursing facility settings, 2% in skilled nursing settings. The hospice serves an average of 47 patients per day.
Patient's Home
Assisted Living
Nursing Facility
Skilled Nursing
Doctors at Gentiva
3 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Gentiva
What is the CMS rating for Gentiva?
Gentiva does not currently have a CMS star rating available. Approximately 69% of hospice providers lack sufficient survey data for a star rating.
What conditions does Gentiva primarily treat?
Gentiva's patient population includes dementia (35%), cancer (27%), respiratory disease (14%), cardiovascular disease (9%), other conditions (8%), stroke (6%). This reflects the hospice's experience managing these conditions.
Where does Gentiva provide care?
Gentiva provides care in patient's home (53%), assisted living (38%), nursing facility (6%), skilled nursing (2%).
How large is Gentiva?
Gentiva serves an average of 47 patients per day and covers 84 ZIP codes in its service area.
How many doctors are affiliated with Gentiva?
3 physicians are affiliated with Gentiva.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·