About First Call Home Care - Hospice
Hospice overview and quality summary
First Call Home Care - Hospice is a for-profit hospice care provider in Citrus Heights, CA, serving patients and families in Sacramento County and the surrounding area. Medicare certified since 1998, First Call Home Care - Hospice has provided 28 years of end-of-life and palliative care to the community.
First Call Home Care - Hospice serves an average of 100 patients per day, covering 57 ZIP codes across its service area. 19% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned First Call Home Care - Hospice a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 8 out of 10, a composite measure of care quality and efficiency. 1 physicians are affiliated with this hospice.
When choosing hospice care in Citrus Heights, CA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
First Call Home Care - Hospice has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Citrus Heights, CA compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
90% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
90% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
72% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
76% of caregivers gave a top rating for team communication, below the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
71% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
73% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
80% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
84% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
98.1%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
98.4%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
96.5%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
First Call Home Care - Hospice's Hospice Care Index (HCI) score is 8 out of 10, below the national average of 8.8. The HCI evaluates hospices on nursing visit continuity, care transitions, spending efficiency, and presence in the final days.
44.4% of First Call Home Care - Hospice's patients received visits from the hospice team in their final days of life, consistent with the national average of 47.9%. Presence during the final days reflects the hospice's commitment to supporting families when it matters most.
Visits Near Death
Patients with visits in last 3 days of life
95.4%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
17.9
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
8.3%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
15.8%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
1.2%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
54.9%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
2.4%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$29,390
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
First Call Home Care - Hospice's patient population is primarily composed of individuals with stroke (30%), followed by dementia (22%), cancer (17%), cardiovascular disease (15%), other conditions (14%), respiratory disease (4%).
Care Settings
Where hospice care is delivered
First Call Home Care - Hospice delivers 19% of its care in patients' homes, with 64% in assisted living settings, 17% in skilled nursing settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 100 patients per day.
Assisted Living
Patient's Home
Skilled Nursing
Doctors at First Call Home Care - Hospice
1 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About First Call Home Care - Hospice
What is the CMS rating for First Call Home Care - Hospice?
First Call Home Care - Hospice has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does First Call Home Care - Hospice primarily treat?
First Call Home Care - Hospice's patient population includes stroke (30%), dementia (22%), cancer (17%), cardiovascular disease (15%), other conditions (14%), respiratory disease (4%). This reflects the hospice's experience managing these conditions.
Where does First Call Home Care - Hospice provide care?
First Call Home Care - Hospice provides care in assisted living (64%), patient's home (19%), skilled nursing (17%).
How large is First Call Home Care - Hospice?
First Call Home Care - Hospice serves an average of 100 patients per day and covers 57 ZIP codes in its service area.
How many doctors are affiliated with First Call Home Care - Hospice?
1 physicians are affiliated with First Call Home Care - Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·