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Hospice Care

Faith And Family Hospice

420 Lakeside Avenue, Suite 203, Marlborough, MA 01752

For-Profit
7 Years Certified
72 Patients/Day

Contact Faith And Family

(508) 485-4555Get Directions

420 Lakeside Avenue, Suite 203
Marlborough, MA 01752

About Faith And Family Hospice

Hospice overview and quality summary

Faith And Family Hospice is a for-profit hospice care provider in Marlborough, MA, serving patients and families in Middlesex County and the surrounding area. Medicare certified since 2019, Faith And Family Hospice has provided 7 years of end-of-life and palliative care to the community.

Faith And Family Hospice serves an average of 72 patients per day, covering 75 ZIP codes across its service area. 23% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.

The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 8 physicians are affiliated with this hospice.

When choosing hospice care in Marlborough, MA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.

At a Glance

Star RatingNot Rated
OwnershipFor-Profit
Certified Since2019
CountyMiddlesex
Avg Daily Census72 patients
Service Area75 ZIP codes
HCI Score9/10
Affiliated Doctors8

Caregiver Satisfaction

CAHPS Hospice Survey results from bereaved family caregivers

Emotional & Spiritual Support

How well the hospice team provided emotional and spiritual support

Average
91%

91% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.

Treated with Respect

Whether the patient was treated with dignity and respect

Above Average
95%

95% of caregivers gave Faith And Family Hospice a top rating for treated with respect, above the national average of 90%.

Help with Symptoms

How well the hospice team managed pain and other symptoms

Above Average
87%

87% of caregivers gave Faith And Family Hospice a top rating for help with symptoms, above the national average of 74%.

Team Communication

How well the hospice team communicated with the family

Average
79%

79% of caregivers gave a top rating for team communication, consistent with the national average of 81%.

Getting Timely Care

Whether the patient received help as soon as it was needed

Below Average
68%

68% of caregivers gave a top rating for getting timely care, below the national average of 77%.

Training for Family Caregivers

Whether sufficient training was provided to care for the patient

Above Average
84%

84% of caregivers gave Faith And Family Hospice a top rating for training for family caregivers, above the national average of 75%.

Overall Rating (9-10)

Percentage of caregivers rating the hospice 9 or 10 out of 10

Average
82%

82% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.

Would Recommend

Percentage of caregivers who would definitely recommend this hospice

Above Average
91%

91% of caregivers gave Faith And Family Hospice a top rating for would recommend, above the national average of 84%.

Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average

Quality Process Measures

CMS hospice care quality indicators vs. national benchmarks

Treatment Preferences Documented

Patients whose treatment preferences were discussed and documented

100.0%

Natl: 99.5%

Average

Beliefs & Values Addressed

Patients whose beliefs and values were addressed in the plan of care

99.1%

Natl: 98.3%

Average

Pain Screening

Patients screened for pain upon hospice admission

99.5%

Natl: 98.3%

Average

Comprehensive Pain Assessment

Patients with pain who received a comprehensive pain assessment

100.0%

Natl: 94.8%

Above Average

Dyspnea Screening

Patients screened for shortness of breath upon admission

100.0%

Natl: 99.0%

Average

Dyspnea Treatment

Patients with dyspnea who received treatment within 24 hours

100.0%

Natl: 97.4%

Above Average

Opioid Bowel Regimen

Patients on opioids who were offered a bowel regimen

91.3%

Natl: 93.2%

Average

Composite Process Score

Composite measure of all hospice care process quality measures

97.7%

Natl: 91.6%

Above Average

Hospice Care Index

Composite quality score with 10 sub-measures

9/10

Overall HCI Score

National average: 8.8/10

Faith And Family Hospice's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.

51.5% of Faith And Family Hospice's patients received visits from the hospice team in their final days of life, consistent with the national average of 47.9%. Presence during the final days reflects the hospice's commitment to supporting families when it matters most.

Visits Near Death

Patients with visits in last 3 days of life

88.6%

Natl: 89.5%

27th pctl

Nurse Care Minutes

Average nurse care minutes per routine home care day

13.9

Natl: 13.4

67th pctl

Weekend Nursing

Percentage of skilled nursing minutes on weekends

7.4%

Natl: 9.2%

44th pctl

Gaps in Nursing Visits

Stays with gaps in skilled nursing visits

45.1%

Natl: 55.4%

40th pctl

Early Live Discharges

Patients discharged alive within 3 days

7.9%

Natl: 7.2%

60th pctl

Late Live Discharges

Patients discharged alive after enrollment

31.6%

Natl: 40%

36th pctl

Burdensome Transitions (Type 1)

Hospice-to-acute-care transitions near death

5.3%

Natl: 8%

40th pctl

Burdensome Transitions (Type 2)

Acute care admissions near death

5.3%

Natl: 2.3%

90th pctl

CHC/GIP Days

Continuous home care & general inpatient days as share of total

0.2%

Natl: 0.6%

74th pctl

Per-Beneficiary Spending

Average Medicare spending per hospice beneficiary

$21,070

Natl: $16,971

66th pctl

Patient Population

Primary diagnoses of hospice patients

Faith And Family Hospice's patient population is primarily composed of individuals with dementia (34%), followed by other conditions (27%), cancer (21%), stroke (10%), cardiovascular disease (9%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.

Dementia34%
Other Conditions27%
Cancer21%
Stroke10%
Cardiovascular Disease9%

Care Settings

Where hospice care is delivered

Faith And Family Hospice delivers 23% of its care in patients' homes, with 55% in assisted living settings, 13% in nursing facility settings, 9% in skilled nursing settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 72 patients per day.

Assisted Living

55%

Patient's Home

23%

Nursing Facility

13%

Skilled Nursing

9%

Patient Reviews

Reviews and ratings from patients

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Frequently Asked Questions

About Faith And Family Hospice

What is the CMS rating for Faith And Family Hospice?

Faith And Family Hospice does not currently have a CMS star rating available. Approximately 69% of hospice providers lack sufficient survey data for a star rating.

What conditions does Faith And Family Hospice primarily treat?

Faith And Family Hospice's patient population includes dementia (34%), other conditions (27%), cancer (21%), stroke (10%), cardiovascular disease (9%). This reflects the hospice's experience managing these conditions.

Where does Faith And Family Hospice provide care?

Faith And Family Hospice provides care in assisted living (55%), patient's home (23%), nursing facility (13%), skilled nursing (9%).

How large is Faith And Family Hospice?

Faith And Family Hospice serves an average of 72 patients per day and covers 75 ZIP codes in its service area.

How many doctors are affiliated with Faith And Family Hospice?

8 physicians are affiliated with Faith And Family Hospice.

Data source: CMS Hospice Compare · CAHPS Hospice Survey ·