About Concho Hearts Hospice, Llc
Hospice overview and quality summary
Concho Hearts Hospice, Llc is a for-profit hospice care provider in San Angelo, TX, serving patients and families in Tom Green County and the surrounding area.
Concho Hearts Hospice, Llc serves an average of 483 patients per day, covering 239 ZIP codes across its service area. 58% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Concho Hearts Hospice, Llc has earned a 5-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in San Angelo, TX, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Excellent
CMS CAHPS Hospice Star Rating
Concho Hearts Hospice, Llc has earned a 5-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Concho Hearts Hospice, Llc among the higher-rated hospice providers serving families in San Angelo, TX.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
90% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
96% of caregivers gave Concho Hearts Hospice, Llc a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
82% of caregivers gave Concho Hearts Hospice, Llc a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
87% of caregivers gave Concho Hearts Hospice, Llc a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
83% of caregivers gave Concho Hearts Hospice, Llc a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
85% of caregivers gave Concho Hearts Hospice, Llc a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
85% of caregivers gave Concho Hearts Hospice, Llc a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
88% of caregivers gave Concho Hearts Hospice, Llc a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.8%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
89.6%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
97.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
87.1%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
98.5%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
96.8%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
98.3%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
79.2%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Concho Hearts Hospice, Llc's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
61.0% of Concho Hearts Hospice, Llc's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
95.1%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
11.3
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
7.9%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
51.3%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
4.6%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
32.3%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
18.9%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
1.8%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.1%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$24,854
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Concho Hearts Hospice, Llc's patient population is primarily composed of individuals with dementia (41%), followed by cardiovascular disease (17%), other conditions (16%), cancer (13%), respiratory disease (8%), stroke (7%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Concho Hearts Hospice, Llc delivers 58% of its care in patients' homes, with 34% in assisted living settings, 6% in nursing facility settings, 2% in skilled nursing settings, 1% in hospital settings. The hospice serves an average of 483 patients per day.
Patient's Home
Assisted Living
Nursing Facility
Skilled Nursing
Hospital
Doctors at Concho Hearts Hospice, Llc
20 affiliated physicians
Dr. Stephanie Sun, DO
Hospice/palliative Care
Dr. Diego Restrepo, MD
Family Practice
Dr. Jamal Lone, MD
Internal Medicine
Dr. Asad Khan, MD
Nephrology
Dr. John Hunt, MD
Hematology/oncology
Dr. Michael Gutierrez, MD
Internal Medicine
Dr. Kenneth Rose, MD
Internal Medicine
Dr. George Valdez, MD
Family Practice
Dr. Jean-pierre Letellier, MD
Family Practice
Dr. Darron Atwood, MD
Family Practice
Dr. Johnita Darton, MD
Internal Medicine
Dr. Jose Cardenas, MD
Internal Medicine
+ 8 more physicians
Dr. David Maldonado, MD
Pulmonary Disease
Dr. Kojo Pobee, MD
Internal Medicine
Dr. Maria Chapa, MD
Internal Medicine
Dr. Ronald Palang, MD
Internal Medicine
Dr. Clifford Garvin, MD
Family Practice
Dr. Praveen Rapolu, MD
Internal Medicine
Dr. Brenda Vozza, MD
Internal Medicine
Dr. Randolph Torres Ramos, MD
Internal Medicine
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Concho Hearts Hospice, Llc
What is the CMS rating for Concho Hearts Hospice, Llc?
Concho Hearts Hospice, Llc has a 5-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Concho Hearts Hospice, Llc primarily treat?
Concho Hearts Hospice, Llc's patient population includes dementia (41%), cardiovascular disease (17%), other conditions (16%), cancer (13%), respiratory disease (8%), stroke (7%). This reflects the hospice's experience managing these conditions.
Where does Concho Hearts Hospice, Llc provide care?
Concho Hearts Hospice, Llc provides care in patient's home (58%), assisted living (34%), nursing facility (6%), skilled nursing (2%), hospital (1%).
How large is Concho Hearts Hospice, Llc?
Concho Hearts Hospice, Llc serves an average of 483 patients per day and covers 239 ZIP codes in its service area.
How many doctors are affiliated with Concho Hearts Hospice, Llc?
20 physicians are affiliated with Concho Hearts Hospice, Llc.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·