About Choice Hospice
Hospice overview and quality summary
Choice Hospice is a for-profit hospice care provider in Phoenix, AZ, serving patients and families in Maricopa County and the surrounding area. Medicare certified since 2011, Choice Hospice has provided 15 years of end-of-life and palliative care to the community.
Choice Hospice serves an average of 68 patients per day, covering 109 ZIP codes across its service area. 42% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Choice Hospice has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 1 physicians are affiliated with this hospice.
When choosing hospice care in Phoenix, AZ, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Choice Hospice has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Choice Hospice among the higher-rated hospice providers serving families in Phoenix, AZ.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
93% of caregivers gave Choice Hospice a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
92% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
78% of caregivers gave Choice Hospice a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
81% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
79% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
70% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
85% of caregivers gave Choice Hospice a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
92% of caregivers gave Choice Hospice a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
98.1%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
91.9%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
78.3%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
98.9%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
96.6%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
96.4%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
80.7%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Choice Hospice's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
77.9% of Choice Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
94.5%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
8
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
12.8%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
75%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
3.4%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
43.4%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
3.4%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0.7%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.2%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$13,053
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Choice Hospice's patient population is primarily composed of individuals with other conditions (27%), followed by dementia (26%), cardiovascular disease (20%), respiratory disease (16%), stroke (8%), cancer (7%).
Care Settings
Where hospice care is delivered
Choice Hospice delivers 42% of its care in patients' homes, with 53% in assisted living settings, 2% in skilled nursing settings, 1% in nursing facility settings, 1% in inpatient hospice settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 68 patients per day.
Assisted Living
Patient's Home
Skilled Nursing
Nursing Facility
Inpatient Hospice
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Choice Hospice
What is the CMS rating for Choice Hospice?
Choice Hospice has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Choice Hospice primarily treat?
Choice Hospice's patient population includes other conditions (27%), dementia (26%), cardiovascular disease (20%), respiratory disease (16%), stroke (8%), cancer (7%). This reflects the hospice's experience managing these conditions.
Where does Choice Hospice provide care?
Choice Hospice provides care in assisted living (53%), patient's home (42%), skilled nursing (2%), nursing facility (1%), inpatient hospice (1%).
How large is Choice Hospice?
Choice Hospice serves an average of 68 patients per day and covers 109 ZIP codes in its service area.
How many doctors are affiliated with Choice Hospice?
1 physicians are affiliated with Choice Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·