About Chandler Hall Health Services Inc
Hospice overview and quality summary
Chandler Hall Health Services Inc is an hospice care provider in Newtown, PA, serving patients and families in Bucks County and the surrounding area. Medicare certified since 2003, Chandler Hall Health Services Inc has provided 23 years of end-of-life and palliative care to the community.
Chandler Hall Health Services Inc serves an average of 66 patients per day, covering 42 ZIP codes across its service area. 55% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Chandler Hall Health Services Inc has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 5 physicians are affiliated with this hospice.
When choosing hospice care in Newtown, PA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Chandler Hall Health Services Inc has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Chandler Hall Health Services Inc among the higher-rated hospice providers serving families in Newtown, PA.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
89% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
90% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
79% of caregivers gave Chandler Hall Health Services Inc a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
84% of caregivers gave Chandler Hall Health Services Inc a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
81% of caregivers gave Chandler Hall Health Services Inc a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
79% of caregivers gave Chandler Hall Health Services Inc a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
84% of caregivers gave Chandler Hall Health Services Inc a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
85% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.7%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.5%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
99.2%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Chandler Hall Health Services Inc's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
88.2% of Chandler Hall Health Services Inc's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
99.4%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
28.9
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
21.9%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
38.1%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
8.7%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
13%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
26.1%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
4.3%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.7%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$12,250
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Chandler Hall Health Services Inc's patient population is primarily composed of individuals with other conditions (41%), followed by cancer (30%), cardiovascular disease (11%), respiratory disease (7%), dementia (6%), stroke (6%).
Care Settings
Where hospice care is delivered
Chandler Hall Health Services Inc delivers 55% of its care in patients' homes, with 27% in assisted living settings, 18% in nursing facility settings. The hospice serves an average of 66 patients per day.
Patient's Home
Assisted Living
Nursing Facility
Doctors at Chandler Hall Health Services Inc
5 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Chandler Hall Health Services Inc
What is the CMS rating for Chandler Hall Health Services Inc?
Chandler Hall Health Services Inc has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Chandler Hall Health Services Inc primarily treat?
Chandler Hall Health Services Inc's patient population includes other conditions (41%), cancer (30%), cardiovascular disease (11%), respiratory disease (7%), dementia (6%), stroke (6%). This reflects the hospice's experience managing these conditions.
Where does Chandler Hall Health Services Inc provide care?
Chandler Hall Health Services Inc provides care in patient's home (55%), assisted living (27%), nursing facility (18%).
How large is Chandler Hall Health Services Inc?
Chandler Hall Health Services Inc serves an average of 66 patients per day and covers 42 ZIP codes in its service area.
How many doctors are affiliated with Chandler Hall Health Services Inc?
5 physicians are affiliated with Chandler Hall Health Services Inc.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·