About Centra Health, Hospice Of The Hills
Hospice overview and quality summary
Centra Health, Hospice Of The Hills is a nonprofit hospice care provider in Lynchburg, VA, serving patients and families in Lynchburg City County and the surrounding area. Medicare certified since 1994, Centra Health, Hospice Of The Hills has provided 32 years of end-of-life and palliative care to the community.
Centra Health, Hospice Of The Hills serves an average of 167 patients per day, covering 50 ZIP codes across its service area. 82% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Centra Health, Hospice Of The Hills a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 9 physicians are affiliated with this hospice.
When choosing hospice care in Lynchburg, VA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Centra Health, Hospice Of The Hills has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Lynchburg, VA compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
90% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
88% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
68% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
78% of caregivers gave a top rating for team communication, below the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
73% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
73% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
76% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
82% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.6%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
99.8%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Centra Health, Hospice Of The Hills's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
55.0% of Centra Health, Hospice Of The Hills's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
87.2%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
9.9
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
9.2%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
82.5%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
1.9%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
55.5%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
0%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0.6%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.4%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$17,721
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Centra Health, Hospice Of The Hills's patient population is primarily composed of individuals with cancer (29%), followed by stroke (24%), cardiovascular disease (16%), other conditions (16%), respiratory disease (10%), dementia (5%).
Care Settings
Where hospice care is delivered
Centra Health, Hospice Of The Hills delivers 82% of its care in patients' homes, with 11% in skilled nursing settings, 6% in assisted living settings, 1% in nursing facility settings, 1% in hospital settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 167 patients per day.
Patient's Home
Skilled Nursing
Assisted Living
Nursing Facility
Hospital
Doctors at Centra Health, Hospice Of The Hills
9 affiliated physicians
Dr. Cecilia Maccallum, MD
Hematology
Dr. James Meadows, MD
Internal Medicine
Dr. Thomas Dobyns
Family Practice
Dr. Ifeanyichukwu Onukogu, MD
Hematology/oncology
Dr. James Danner, DO
Family Practice
Dr. Robert Elliott, MD
Family Practice
Dr. Vincent Waldron, MD
Family Practice
Dr. Verna Guanzon, MD
Family Practice
Dr. Shawn Hayes, MD
Internal Medicine
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Centra Health, Hospice Of The Hills
What is the CMS rating for Centra Health, Hospice Of The Hills?
Centra Health, Hospice Of The Hills has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Centra Health, Hospice Of The Hills primarily treat?
Centra Health, Hospice Of The Hills's patient population includes cancer (29%), stroke (24%), cardiovascular disease (16%), other conditions (16%), respiratory disease (10%), dementia (5%). This reflects the hospice's experience managing these conditions.
Where does Centra Health, Hospice Of The Hills provide care?
Centra Health, Hospice Of The Hills provides care in patient's home (82%), skilled nursing (11%), assisted living (6%), nursing facility (1%), hospital (1%).
How large is Centra Health, Hospice Of The Hills?
Centra Health, Hospice Of The Hills serves an average of 167 patients per day and covers 50 ZIP codes in its service area.
How many doctors are affiliated with Centra Health, Hospice Of The Hills?
9 physicians are affiliated with Centra Health, Hospice Of The Hills.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·