About Calstro Hospice Inc
Hospice overview and quality summary
Calstro Hospice Inc is a for-profit hospice care provider in Montclair, CA, serving patients and families in San Bernardino County and the surrounding area. Medicare certified since 2017, Calstro Hospice Inc has provided 9 years of end-of-life and palliative care to the community.
Calstro Hospice Inc serves an average of 147 patients per day, covering 134 ZIP codes across its service area. 48% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Calstro Hospice Inc a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 10 physicians are affiliated with this hospice.
When choosing hospice care in Montclair, CA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Calstro Hospice Inc has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Montclair, CA compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
88% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
90% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
70% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
80% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
75% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
69% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
82% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
78% of caregivers gave a top rating for would recommend, below the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.7%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
96.8%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
98.9%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
98.1%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Calstro Hospice Inc's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
14.4% of Calstro Hospice Inc's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
96.5%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
14.9
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
9.3%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
56.8%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
6%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
49.4%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
12.4%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
3.9%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$20,902
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Calstro Hospice Inc's patient population is primarily composed of individuals with dementia (32%), followed by cardiovascular disease (24%), cancer (21%), stroke (9%), other conditions (8%), respiratory disease (7%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Calstro Hospice Inc delivers 48% of its care in patients' homes, with 41% in assisted living settings, 11% in skilled nursing settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 147 patients per day.
Patient's Home
Assisted Living
Skilled Nursing
Doctors at Calstro Hospice Inc
10 affiliated physicians
Dr. Gilbert Chen, MD
Internal Medicine
Dr. Arash Milani, MD
Internal Medicine
Dr. Andro Sharobiem, MD
Internal Medicine
Dr. Timothy Mcnaughton, MD
General Practice
Dr. Gina Mohr, MD
Hospice/palliative Care
Dr. Mihir Sanghvi, MD
Family Practice
Dr. Puja Gupta, MD
Internal Medicine
Dr. Calvin Patel, MD
Family Practice
Dr. Hootan Mehr, MD
Internal Medicine
Dr. Timothy Yaopruke, DO
Internal Medicine
Patient Reviews
Reviews and ratings from patients
Loading reviews...
Manage This Hospice Profile
Claim your profile to update information, respond to reviews, and showcase your hospice to patients and families.
Claim & Manage ProfileOther Hospice Providers Nearby
Hospice care in CA
Reliant Hospice Inc
For-Profit · < 1 mi away
8880 Benson Ave, Suite 104, Montclair, CA 91763
(909) 982-3400
Mary Of Joy Hospice, Inc.
For-Profit · < 1 mi away
4706 Brooks St, Montclair, CA 91763
(909) 447-4440
Lady Of Joy Hospice, Inc
For-Profit · < 1 mi away
4959 Palo Verde St Suite 103a-6, Montclair, CA 91763
(909) 222-6960
High Standard Hospice
For-Profit · < 1 mi away
4710 Brooks St, Montclair, CA 91763
(909) 399-3316
Starlight Hospice Inc
For-Profit · < 1 mi away
4959 Palo Verde St, Suite 102b, Montclair, CA 91763
(909) 257-8788
Affirm Hospice Care, Inc
For-Profit · < 1 mi away
5050 Palo Verde Street Suite 106, Montclair, CA 91763
(909) 475-0767
Frequently Asked Questions
About Calstro Hospice Inc
What is the CMS rating for Calstro Hospice Inc?
Calstro Hospice Inc has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Calstro Hospice Inc primarily treat?
Calstro Hospice Inc's patient population includes dementia (32%), cardiovascular disease (24%), cancer (21%), stroke (9%), other conditions (8%), respiratory disease (7%). This reflects the hospice's experience managing these conditions.
Where does Calstro Hospice Inc provide care?
Calstro Hospice Inc provides care in patient's home (48%), assisted living (41%), skilled nursing (11%).
How large is Calstro Hospice Inc?
Calstro Hospice Inc serves an average of 147 patients per day and covers 134 ZIP codes in its service area.
How many doctors are affiliated with Calstro Hospice Inc?
10 physicians are affiliated with Calstro Hospice Inc.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·