About Bright Haven Hospice
Hospice overview and quality summary
Bright Haven Hospice is a for-profit hospice care provider in Rancho Cucamonga, CA, serving patients and families in San Bernardino County and the surrounding area. Medicare certified since 2013, Bright Haven Hospice has provided 13 years of end-of-life and palliative care to the community.
Bright Haven Hospice serves an average of 35 patients per day, covering 52 ZIP codes across its service area. 17% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 1 physicians are affiliated with this hospice.
When choosing hospice care in Rancho Cucamonga, CA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
86% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
85% of caregivers gave a top rating for treated with respect, below the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
74% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
75% of caregivers gave a top rating for team communication, below the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
74% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
61% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
77% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
76% of caregivers gave a top rating for would recommend, below the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Composite Process Score
Composite measure of all hospice care process quality measures
100.0%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Bright Haven Hospice's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
38.4% of Bright Haven Hospice's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
97.3%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
13.4
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
7.3%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
81%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
4.8%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
57.1%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
9.5%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$29,698
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Bright Haven Hospice's patient population is primarily composed of individuals with cardiovascular disease (46%), followed by cancer (20%), dementia (14%), stroke (11%). Heart failure is one of the leading diagnoses for hospice admission nationwide, and a high proportion of cardiac patients is typical of most hospice programs.
Care Settings
Where hospice care is delivered
Bright Haven Hospice delivers 17% of its care in patients' homes, with 83% in assisted living settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 35 patients per day.
Assisted Living
Patient's Home
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Bright Haven Hospice
What is the CMS rating for Bright Haven Hospice?
Bright Haven Hospice does not currently have a CMS star rating available. Approximately 69% of hospice providers lack sufficient survey data for a star rating.
What conditions does Bright Haven Hospice primarily treat?
Bright Haven Hospice's patient population includes cardiovascular disease (46%), cancer (20%), dementia (14%), stroke (11%). This reflects the hospice's experience managing these conditions.
Where does Bright Haven Hospice provide care?
Bright Haven Hospice provides care in assisted living (83%), patient's home (17%).
How large is Bright Haven Hospice?
Bright Haven Hospice serves an average of 35 patients per day and covers 52 ZIP codes in its service area.
How many doctors are affiliated with Bright Haven Hospice?
1 physicians are affiliated with Bright Haven Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·