About Bon Secours Home Care, Llc
Hospice overview and quality summary
Bon Secours Home Care, Llc is a nonprofit hospice care provider in North Chesterfield, VA, serving patients and families in Carroll County and the surrounding area. Medicare certified since 1993, Bon Secours Home Care, Llc has provided 33 years of end-of-life and palliative care to the community.
Bon Secours Home Care, Llc serves an average of 145 patients per day, covering 94 ZIP codes across its service area. 72% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Bon Secours Home Care, Llc has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 3 physicians are affiliated with this hospice.
When choosing hospice care in North Chesterfield, VA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Bon Secours Home Care, Llc has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Bon Secours Home Care, Llc among the higher-rated hospice providers serving families in North Chesterfield, VA.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
89% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
90% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
76% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
82% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
80% of caregivers gave Bon Secours Home Care, Llc a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
78% of caregivers gave Bon Secours Home Care, Llc a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
81% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
87% of caregivers gave Bon Secours Home Care, Llc a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.5%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
98.3%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.9%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
96.3%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.3%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.8%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
99.2%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
94.3%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Bon Secours Home Care, Llc's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
62.7% of Bon Secours Home Care, Llc's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
98.1%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
14
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
9.5%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
41.8%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
18.2%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
36.4%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
6.8%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
4.4%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$8,447
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Bon Secours Home Care, Llc's patient population is primarily composed of individuals with cancer (26%), followed by other conditions (25%), cardiovascular disease (14%), dementia (14%), respiratory disease (13%), stroke (9%).
Care Settings
Where hospice care is delivered
Bon Secours Home Care, Llc delivers 72% of its care in patients' homes, with 11% in nursing facility settings, 11% in assisted living settings, 4% in inpatient hospice settings, 2% in hospital settings. The hospice serves an average of 145 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Inpatient Hospice
Hospital
Doctors at Bon Secours Home Care, Llc
3 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Bon Secours Home Care, Llc
What is the CMS rating for Bon Secours Home Care, Llc?
Bon Secours Home Care, Llc has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Bon Secours Home Care, Llc primarily treat?
Bon Secours Home Care, Llc's patient population includes cancer (26%), other conditions (25%), cardiovascular disease (14%), dementia (14%), respiratory disease (13%), stroke (9%). This reflects the hospice's experience managing these conditions.
Where does Bon Secours Home Care, Llc provide care?
Bon Secours Home Care, Llc provides care in patient's home (72%), nursing facility (11%), assisted living (11%), inpatient hospice (4%), hospital (2%).
How large is Bon Secours Home Care, Llc?
Bon Secours Home Care, Llc serves an average of 145 patients per day and covers 94 ZIP codes in its service area.
How many doctors are affiliated with Bon Secours Home Care, Llc?
3 physicians are affiliated with Bon Secours Home Care, Llc.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·