About Ardent Hospice
Hospice overview and quality summary
Ardent Hospice is a for-profit hospice care provider in Flower Mound, TX, serving patients and families in Denton County and the surrounding area. Medicare certified since 2008, Ardent Hospice has provided 18 years of end-of-life and palliative care to the community.
Ardent Hospice serves an average of 153 patients per day, covering 144 ZIP codes across its service area. 30% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Ardent Hospice has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 14 physicians are affiliated with this hospice.
When choosing hospice care in Flower Mound, TX, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Ardent Hospice has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Ardent Hospice among the higher-rated hospice providers serving families in Flower Mound, TX.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
92% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
92% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
77% of caregivers gave Ardent Hospice a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
83% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
82% of caregivers gave Ardent Hospice a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
77% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
86% of caregivers gave Ardent Hospice a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
87% of caregivers gave Ardent Hospice a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.3%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
98.6%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
96.9%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
97.4%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
89.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
98.4%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
90.5%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Ardent Hospice's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
61.9% of Ardent Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
98.2%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
10.7
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
5.5%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
51%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
2.5%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
45.9%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
20.5%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
2.5%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
1%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$22,221
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Ardent Hospice's patient population is primarily composed of individuals with dementia (37%), followed by other conditions (25%), cancer (16%), respiratory disease (11%), cardiovascular disease (10%), stroke (4%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Ardent Hospice delivers 30% of its care in patients' homes, with 46% in assisted living settings, 7% in nursing facility settings, 3% in skilled nursing settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 153 patients per day.
Assisted Living
Patient's Home
Nursing Facility
Skilled Nursing
Doctors at Ardent Hospice
14 affiliated physicians
Dr. Maureen Polakowski, NP
Nurse Practitioner
Dr. Neelima Narreddy, MD
Internal Medicine
Dr. Munawar Haider, MD
Family Practice
Dr. Karen Maples, NP
Nurse Practitioner
Dr. Vaqar Dar, MD
Internal Medicine
Dr. Melissa George, NP
Nurse Practitioner
Dr. Jennifer Higgins, NP
Nurse Practitioner
Dr. Timothy Beste
Family Practice
Dr. Kojo Pobee, MD
Internal Medicine
Dr. Maxine Garcia, NP
Nurse Practitioner
Dr. Jenny Bickerstaff, NP
Nurse Practitioner
Dr. Virgil Sears, MD
Family Practice
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Ardent Hospice
What is the CMS rating for Ardent Hospice?
Ardent Hospice has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Ardent Hospice primarily treat?
Ardent Hospice's patient population includes dementia (37%), other conditions (25%), cancer (16%), respiratory disease (11%), cardiovascular disease (10%), stroke (4%). This reflects the hospice's experience managing these conditions.
Where does Ardent Hospice provide care?
Ardent Hospice provides care in assisted living (46%), patient's home (30%), nursing facility (7%), skilled nursing (3%).
How large is Ardent Hospice?
Ardent Hospice serves an average of 153 patients per day and covers 144 ZIP codes in its service area.
How many doctors are affiliated with Ardent Hospice?
14 physicians are affiliated with Ardent Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·