About Accentcare Hospice & Palliative Care Of Massachuse
Hospice overview and quality summary
Accentcare Hospice & Palliative Care Of Massachuse is a for-profit hospice care provider in Norwood, MA, serving patients and families in Norfolk County and the surrounding area. Medicare certified since 2007, Accentcare Hospice & Palliative Care Of Massachuse has provided 19 years of end-of-life and palliative care to the community.
Accentcare Hospice & Palliative Care Of Massachuse serves an average of 195 patients per day, covering 154 ZIP codes across its service area. 54% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Accentcare Hospice & Palliative Care Of Massachuse a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 10 physicians are affiliated with this hospice.
When choosing hospice care in Norwood, MA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Accentcare Hospice & Palliative Care Of Massachuse has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Norwood, MA compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
88% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
88% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
71% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
75% of caregivers gave a top rating for team communication, below the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
67% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
75% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
78% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
81% of caregivers gave a top rating for would recommend, below the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.6%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
97.3%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
96.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
97.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.4%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
98.8%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
98.6%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
90.6%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Accentcare Hospice & Palliative Care Of Massachuse's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
45.4% of Accentcare Hospice & Palliative Care Of Massachuse's patients received visits from the hospice team in their final days of life, consistent with the national average of 47.9%. Presence during the final days reflects the hospice's commitment to supporting families when it matters most.
Visits Near Death
Patients with visits in last 3 days of life
92.5%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
8.5
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
11%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
75.8%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
16.5%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
33.9%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
13.9%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
4.8%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
4.6%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$16,570
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Accentcare Hospice & Palliative Care Of Massachuse's patient population is primarily composed of individuals with cancer (31%), followed by stroke (26%), other conditions (16%), cardiovascular disease (13%), dementia (8%), respiratory disease (8%). While cancer has historically been the most common hospice diagnosis, the proportion of non-cancer patients has grown substantially over the past decade.
Care Settings
Where hospice care is delivered
Accentcare Hospice & Palliative Care Of Massachuse delivers 54% of its care in patients' homes, with 33% in nursing facility settings, 8% in assisted living settings, 3% in inpatient hospice settings, 2% in hospital settings. The hospice serves an average of 195 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Inpatient Hospice
Hospital
Doctors at Accentcare Hospice & Palliative Care Of Massachuse
10 affiliated physicians
Dr. Paula Martinez
Family Practice
Dr. Won Lee, MD
Geriatric Medicine
Dr. Stephanie Pagliuca, MD
Geriatric Medicine
Dr. James Popkin, MD
Medical Oncology
Dr. Irina Pieleanu, MD
Internal Medicine
Dr. Fabian Delgado, MD
Internal Medicine
Dr. Rafael Bloise Espinal, MD
Internal Medicine
Dr. Savan Patel, MD
Internal Medicine
Dr. Vassiliki Pravodelov, MD
Geriatric Medicine
Dr. Min Song, MD
Geriatric Medicine
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Accentcare Hospice & Palliative Care Of Massachuse
What is the CMS rating for Accentcare Hospice & Palliative Care Of Massachuse?
Accentcare Hospice & Palliative Care Of Massachuse has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Accentcare Hospice & Palliative Care Of Massachuse primarily treat?
Accentcare Hospice & Palliative Care Of Massachuse's patient population includes cancer (31%), stroke (26%), other conditions (16%), cardiovascular disease (13%), dementia (8%), respiratory disease (8%). This reflects the hospice's experience managing these conditions.
Where does Accentcare Hospice & Palliative Care Of Massachuse provide care?
Accentcare Hospice & Palliative Care Of Massachuse provides care in patient's home (54%), nursing facility (33%), assisted living (8%), inpatient hospice (3%), hospital (2%).
How large is Accentcare Hospice & Palliative Care Of Massachuse?
Accentcare Hospice & Palliative Care Of Massachuse serves an average of 195 patients per day and covers 154 ZIP codes in its service area.
How many doctors are affiliated with Accentcare Hospice & Palliative Care Of Massachuse?
10 physicians are affiliated with Accentcare Hospice & Palliative Care Of Massachuse.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·