About Accentcare Hospice & Palliative Care Of California
Hospice overview and quality summary
Accentcare Hospice & Palliative Care Of California is a for-profit hospice care provider in Glendale, CA, serving patients and families in Los Angeles County and the surrounding area. Medicare certified since 2006, Accentcare Hospice & Palliative Care Of California has provided 20 years of end-of-life and palliative care to the community.
Accentcare Hospice & Palliative Care Of California serves an average of 70 patients per day, covering 213 ZIP codes across its service area. 84% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Accentcare Hospice & Palliative Care Of California a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 15 physicians are affiliated with this hospice.
When choosing hospice care in Glendale, CA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Accentcare Hospice & Palliative Care Of California has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Glendale, CA compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
88% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
87% of caregivers gave a top rating for treated with respect, below the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
72% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
79% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
76% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
70% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
84% of caregivers gave Accentcare Hospice & Palliative Care Of California a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
82% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
99.8%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
99.9%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Accentcare Hospice & Palliative Care Of California's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
42.8% of Accentcare Hospice & Palliative Care Of California's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
95.7%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
11.8
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
5.7%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
70.9%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
12.3%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
48.6%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
10.9%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
2.9%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
4.1%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$11,584
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Accentcare Hospice & Palliative Care Of California's patient population is primarily composed of individuals with cancer (40%), followed by other conditions (20%), cardiovascular disease (12%), respiratory disease (12%), stroke (9%), dementia (8%). While cancer has historically been the most common hospice diagnosis, the proportion of non-cancer patients has grown substantially over the past decade.
Care Settings
Where hospice care is delivered
Accentcare Hospice & Palliative Care Of California delivers 84% of its care in patients' homes, with 7% in assisted living settings, 5% in nursing facility settings, 4% in hospital settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 70 patients per day.
Patient's Home
Assisted Living
Nursing Facility
Hospital
Doctors at Accentcare Hospice & Palliative Care Of California
15 affiliated physicians
Dr. Jessica Besbris, MD
Hospice/palliative Care
Dr. Alice Hawkins, MD
Hospice/palliative Care
Dr. Norr Santz, MD
Hospice/palliative Care
Dr. Charles Pohl, MD
Pediatric Medicine
Dr. Garo Harmandayan, MD
Internal Medicine
Dr. Alex Nguyen, MD
Hospice/palliative Care
Dr. Naureen Khan, MD
Hospice/palliative Care
Dr. Noam Broder, MD
Hospice/palliative Care
Dr. Jeffrey Angeles, MD
Hospice/palliative Care
Dr. Marla Gandara, MD
Hospice/palliative Care
Dr. Chandra Jain, MD
Hospice/palliative Care
Dr. Ateena Pirverdian, DO
Hospice/palliative Care
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Accentcare Hospice & Palliative Care Of California
What is the CMS rating for Accentcare Hospice & Palliative Care Of California?
Accentcare Hospice & Palliative Care Of California has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Accentcare Hospice & Palliative Care Of California primarily treat?
Accentcare Hospice & Palliative Care Of California's patient population includes cancer (40%), other conditions (20%), cardiovascular disease (12%), respiratory disease (12%), stroke (9%), dementia (8%). This reflects the hospice's experience managing these conditions.
Where does Accentcare Hospice & Palliative Care Of California provide care?
Accentcare Hospice & Palliative Care Of California provides care in patient's home (84%), assisted living (7%), nursing facility (5%), hospital (4%).
How large is Accentcare Hospice & Palliative Care Of California?
Accentcare Hospice & Palliative Care Of California serves an average of 70 patients per day and covers 213 ZIP codes in its service area.
How many doctors are affiliated with Accentcare Hospice & Palliative Care Of California?
15 physicians are affiliated with Accentcare Hospice & Palliative Care Of California.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·