About Accentcare Health
Hospice overview and quality summary
Accentcare Health is a for-profit hospice care provider in Lubbock, TX, serving patients and families in Lubbock County and the surrounding area. Medicare certified since 2004, Accentcare Health has provided 22 years of end-of-life and palliative care to the community.
Accentcare Health serves an average of 68 patients per day, covering 96 ZIP codes across its service area. 61% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Accentcare Health has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 4 physicians are affiliated with this hospice.
When choosing hospice care in Lubbock, TX, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Accentcare Health has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Accentcare Health among the higher-rated hospice providers serving families in Lubbock, TX.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
94% of caregivers gave Accentcare Health a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
93% of caregivers gave Accentcare Health a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
74% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
83% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
81% of caregivers gave Accentcare Health a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
73% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
79% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
86% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
100.0%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Accentcare Health's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
69.9% of Accentcare Health's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
92.9%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
10.2
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
7%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
51%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
11.5%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
25.6%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
15.4%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
5.1%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.2%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$19,119
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Accentcare Health's patient population is primarily composed of individuals with cardiovascular disease (32%), followed by dementia (20%), cancer (17%), respiratory disease (14%), stroke (9%), other conditions (9%). Heart failure is one of the leading diagnoses for hospice admission nationwide, and a high proportion of cardiac patients is typical of most hospice programs.
Care Settings
Where hospice care is delivered
Accentcare Health delivers 61% of its care in patients' homes, with 24% in assisted living settings, 14% in nursing facility settings. The hospice serves an average of 68 patients per day.
Patient's Home
Assisted Living
Nursing Facility
Doctors at Accentcare Health
4 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Accentcare Health
What is the CMS rating for Accentcare Health?
Accentcare Health has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Accentcare Health primarily treat?
Accentcare Health's patient population includes cardiovascular disease (32%), dementia (20%), cancer (17%), respiratory disease (14%), stroke (9%), other conditions (9%). This reflects the hospice's experience managing these conditions.
Where does Accentcare Health provide care?
Accentcare Health provides care in patient's home (61%), assisted living (24%), nursing facility (14%).
How large is Accentcare Health?
Accentcare Health serves an average of 68 patients per day and covers 96 ZIP codes in its service area.
How many doctors are affiliated with Accentcare Health?
4 physicians are affiliated with Accentcare Health.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·