About A Plus Healthcare At Home-hospice
Hospice overview and quality summary
A Plus Healthcare At Home-hospice is a for-profit hospice care provider in Orem, UT, serving patients and families in Utah County and the surrounding area. Medicare certified since 2005, A Plus Healthcare At Home-hospice has provided 21 years of end-of-life and palliative care to the community.
A Plus Healthcare At Home-hospice serves an average of 135 patients per day, covering 77 ZIP codes across its service area. 30% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
A Plus Healthcare At Home-hospice has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 9 physicians are affiliated with this hospice.
When choosing hospice care in Orem, UT, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
A Plus Healthcare At Home-hospice has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places A Plus Healthcare At Home-hospice among the higher-rated hospice providers serving families in Orem, UT.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
93% of caregivers gave A Plus Healthcare At Home-hospice a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
93% of caregivers gave A Plus Healthcare At Home-hospice a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
75% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
82% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
79% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
75% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
85% of caregivers gave A Plus Healthcare At Home-hospice a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
84% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.7%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
97.9%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
97.1%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
98.9%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
94.8%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
93.9%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
A Plus Healthcare At Home-hospice's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
72.9% of A Plus Healthcare At Home-hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
95.2%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
12.5
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
5.7%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
21.4%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
0%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
45.7%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
7.9%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0.8%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$19,163
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
A Plus Healthcare At Home-hospice's patient population is primarily composed of individuals with cardiovascular disease (29%), followed by stroke (24%), other conditions (22%), dementia (10%), cancer (10%), respiratory disease (6%).
Care Settings
Where hospice care is delivered
A Plus Healthcare At Home-hospice delivers 30% of its care in patients' homes, with 69% in assisted living settings, 1% in skilled nursing settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 135 patients per day.
Assisted Living
Patient's Home
Skilled Nursing
Doctors at A Plus Healthcare At Home-hospice
9 affiliated physicians
Dr. Jocelyn Montierth, NP
Nurse Practitioner
Dr. Jordan Johnsen, NP
Nurse Practitioner
Dr. Nicholas Jarvis, NP
Nurse Practitioner
Dr. Amy Fowers, NP
Nurse Practitioner
Dr. Tyler Lynch, PA
Physician Assistant
Dr. Gary Holland, MD
Family Practice
Dr. Jennifer Fox, NP
Nurse Practitioner
Dr. Amy Flynn, NP
Nurse Practitioner
Dr. Critt Aardema, MD
Family Practice
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Reviews and ratings from patients
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Frequently Asked Questions
About A Plus Healthcare At Home-hospice
What is the CMS rating for A Plus Healthcare At Home-hospice?
A Plus Healthcare At Home-hospice has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does A Plus Healthcare At Home-hospice primarily treat?
A Plus Healthcare At Home-hospice's patient population includes cardiovascular disease (29%), stroke (24%), other conditions (22%), dementia (10%), cancer (10%), respiratory disease (6%). This reflects the hospice's experience managing these conditions.
Where does A Plus Healthcare At Home-hospice provide care?
A Plus Healthcare At Home-hospice provides care in assisted living (69%), patient's home (30%), skilled nursing (1%).
How large is A Plus Healthcare At Home-hospice?
A Plus Healthcare At Home-hospice serves an average of 135 patients per day and covers 77 ZIP codes in its service area.
How many doctors are affiliated with A Plus Healthcare At Home-hospice?
9 physicians are affiliated with A Plus Healthcare At Home-hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·