About Hospice Of The Valley - Central
Hospice overview and quality summary
Hospice Of The Valley - Central is an hospice care provider in Phoenix, AZ, serving patients and families in Maricopa County and the surrounding area. Medicare certified since 1983, Hospice Of The Valley - Central has provided 43 years of end-of-life and palliative care to the community.
Hospice Of The Valley - Central serves an average of 490 patients per day, covering 298 ZIP codes across its service area. 48% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Hospice Of The Valley - Central has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Phoenix, AZ, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Hospice Of The Valley - Central has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Hospice Of The Valley - Central among the higher-rated hospice providers serving families in Phoenix, AZ.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
91% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
93% of caregivers gave Hospice Of The Valley - Central a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
77% of caregivers gave Hospice Of The Valley - Central a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
85% of caregivers gave Hospice Of The Valley - Central a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
84% of caregivers gave Hospice Of The Valley - Central a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
78% of caregivers gave Hospice Of The Valley - Central a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
88% of caregivers gave Hospice Of The Valley - Central a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
93% of caregivers gave Hospice Of The Valley - Central a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.8%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.4%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
98.5%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.7%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.4%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
99.5%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
97.6%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Hospice Of The Valley - Central's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
52.3% of Hospice Of The Valley - Central's patients received visits from the hospice team in their final days of life, consistent with the national average of 47.9%. Presence during the final days reflects the hospice's commitment to supporting families when it matters most.
Visits Near Death
Patients with visits in last 3 days of life
92.3%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
12.5
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
10.7%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
63.5%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
11.2%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
49.6%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
0.5%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0.5%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
2.4%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$13,419
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Hospice Of The Valley - Central's patient population is primarily composed of individuals with cancer (29%), followed by dementia (22%), other conditions (18%), cardiovascular disease (17%), respiratory disease (7%), stroke (7%).
Care Settings
Where hospice care is delivered
Hospice Of The Valley - Central delivers 48% of its care in patients' homes, with 37% in assisted living settings, 9% in nursing facility settings, 3% in inpatient hospice settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 490 patients per day.
Patient's Home
Assisted Living
Nursing Facility
Inpatient Hospice
Doctors at Hospice Of The Valley - Central
20 affiliated physicians
Dr. Molly Svendsen, MD
Hospice/palliative Care
Dr. William Nassour, MD
Internal Medicine
Dr. Talissa Adkison, MD
Internal Medicine
Dr. Candyce Williams, MD
Physical Medicine And Rehabilitation
Dr. Kelly Wu, MD
Hospice/palliative Care
Dr. Tyler Luonuansuu, MD
Internal Medicine
Dr. Oliver Waldrop, MD
Family Practice
Dr. Sukhjit Singh, MD
Internal Medicine
Dr. Shiri Etzioni, MD
Hospice/palliative Care
Dr. Leslie Avant, MD
Hospice/palliative Care
Dr. Matthew Skinner, MD
Internal Medicine
Dr. Hemang Gandhi, MD
Internal Medicine
+ 8 more physicians
Dr. Sree Devi Kumaravel, MD
Internal Medicine
Dr. Sarah Salama, DO
Internal Medicine
Dr. Jenna Buchanan, MD
Family Practice
Dr. Tyler Murphy, MD
Hospice/palliative Care
Dr. Vandana Sinha, MD
Family Practice
Dr. Jamie Ellis - Wittenhagen, DO
Hospice/palliative Care
Dr. Suzanne Combs, DO
Internal Medicine
Dr. Alicia Acevedo-urcuyo, MD
Internal Medicine
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Hospice Of The Valley - Central
What is the CMS rating for Hospice Of The Valley - Central?
Hospice Of The Valley - Central has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Hospice Of The Valley - Central primarily treat?
Hospice Of The Valley - Central's patient population includes cancer (29%), dementia (22%), other conditions (18%), cardiovascular disease (17%), respiratory disease (7%), stroke (7%). This reflects the hospice's experience managing these conditions.
Where does Hospice Of The Valley - Central provide care?
Hospice Of The Valley - Central provides care in patient's home (48%), assisted living (37%), nursing facility (9%), inpatient hospice (3%).
How large is Hospice Of The Valley - Central?
Hospice Of The Valley - Central serves an average of 490 patients per day and covers 298 ZIP codes in its service area.
How many doctors are affiliated with Hospice Of The Valley - Central?
20 physicians are affiliated with Hospice Of The Valley - Central.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·